Customer Complaints System

It is a web-based software program to record and manage complaints. Clients (e.g., patients) can easily record relevant information on case information/complaints and staff can record investigation details. A time stamped audit trail of actions taken and resolutions achieved as well as pertinent on-line real time reports provide feedback to improve the quality of your services.

Benefits

• Easy to learn and use.
• Improve Customer Satisfaction - Real-time tracking of how long it takes to respond to customer complaints.
• Improve Safety and Quality - Continuous improvement occurs when problems are identified, root causes are determined and solutions are founds.
• Increase Staff Commitment - Involve managers and staff in the resolution process.
• Clearly document all patient complaints and follow appropriate guidelines.

Key Features

• Many aspects of the program can be configured to match your own needs, e.g., customizable fields
• Workflow and Critical date tracking.
• Changes are logged for audit purposes.
• Security and access controls.
• Meaningful reports with date range filtering.

Same day service from OfficeView Software Inc. will quickly get your on-site or hosted software solution working for you.